Returns and exchanges must be made within 15 days from the date of purchase.  RECEIPT REQUIRED. You will receive a cash refund, charge credit, exchange or store credit depending on method of payment.  Refunds on purchases made by check will be issued in cash 15 days after the date of purchase.  Shoes returned without a box (if supplied) will be charged a $5.00 restocking fee.

No refunds or exchanges will be issued for shoes that have been worn or damaged.  Wear test your new shoes or boots in the house first. Shoes for return MUST BE returned in the same condition as purchased.  All RED TAGGED shoes or boots if returned will be good for exchange or store credit only, NO EXCEPTIONS.  Clearance Rack and Clearance Table Merchandise ALL SALES FINAL.

Merchandise that is brought back for return and is considered unsaleable due to dirt and needs proper or professional cleaning will have the following two options:  (1) Cleaned by customer, or (2) Have it cleaned by Santa Rosa Shoes.  If Santa Rosa Shoes needs to clean your merchandise, you will be responsible for a ten dollar ($10.00) cleaning fee.  Shoes for return must be returned in the same condition as purchased.  No refunds or exchanges will be allowed for shoes that have been worn, damaged or unable to be cleaned.

Cambios y regresos de zapatos

Los regresos y los intercambios se deben hacer entre 15 diaz a partir de la fecha de compra.  EL RECIBO ES REQUERIDO.  Usted recibira un reembolso en efectivo, un cargo credito, un intercambio, o un credito de tienda dependiendo del metodo de pago.  Si pago con cheque un reembolso en efectivo se le dara 15 diaz despues de la fecha de compra.  Regreso de zapatos sin caja seran cargados un honorario que vuelve a surtir $5.00.  No abra ningun reembolso o intercambio para zapatos que ya han sido usados.  Pruebe sus zapatos nuevos en la casa primero.  Los zapatos se deben regresar en la misma condicion en que los compro.  Todos los zapatos con etiqueta rola seran Buenos para un intercambio o credito solamente.  NINGUNA EXCEPCION.  Mercancia del estante y de las mesas.  Son ventas finales.  No se pueden regresar o intercambiar. 

Holiday Gift Purchases

Shoes or boots purchased in November or December as Holiday presents are returnable for exchange or refund providing you follow Santa Rosa Shoes return policy.